Late on Thursday 23 Jun 2016, we tried to submit a number of Corporation Tax returns for clients. The data went in (apparently), but the normal response did not come back. We tried again early on Friday with the same blank result.
According to Acorah, our software supplier, this issue (experienced by many accountants) was raised with HMRC on Friday, and whilst the data has arrived on the HMRC systems, it is only the “result” message which is failing. We checked the HMRC status page on both Thursday and Friday and it said the systems were all working normally. It still says “full service available” even though there is clearly something wrong.
So we tried again on Monday, and again just now (approx 11.30am on Tuesday 28 Jun 2016). This time Acorah has provided an alert window to put us in the picture.
Anyway, HMRC haven’t updated us or Acorah and so we don’t know when we can return to normal patterns of work. Apologies if you’re waiting on a confirmation of submission! So are we!
“I need to issue a Credit Note. What should I do?”
Never delete an invoice or amend an invoice after it has been issued. If the figures need to be changed use a Credit Note.
A credit note is simply a negative invoice. It replicates the original invoice in almost every way, though instead of the word “Invoice” it says “Credit Note”. That tells everybody that all the figures are to be recorded as negative amounts. The date on the credit note is normally the date that you prepared it, unless there are compelling reasons to use a different date.
Use the next number in your unique number sequence for credit notes. Invoices follow one number sequence, and credit notes have a separate number sequence of their own. They do not need to be inter-related but within each set the document number does need to be unique. Invoice numbers and credit note numbers must be purely numeric, purely sequential and include no letters and no punctuation. If you need to add a reference put that in a separate reference box and do not combine it with the credit note number.
As with an invoice, your credit note must be on your letterheaded paper.
In order to avoid any confusion, ensure the the words “Credit Note” are displayed boldly at the top of the document.
When your bookkeeping is done, and when your customer does their bookkeeping, the original invoice and the subsequent credit note will cancel each other out.
We will know what is happening, but only if you follow the system.