We send correspondence to the Revenue and the VAT office by Special Delivery. Even when we do that, Royal Mail can still sometimes fail to deliver.
Whilst most VAT returns are submitted by us electronically, some still have to go in on paper. We posted 4 VAT returns by Special Delivery on 30 Jul 2009 within a guaranteed delivery date of 31 July 2009. If you were affected, the tracking number was ZW 2614 4011 7GB. The letter apparently arrived at the VAT Central Unit on 3 Aug 2009. We are still trying to resolve the fallout from that, and Royal Mail have refused the claim for the refund of the Special Delivery fee as (they say) the post code was wrong!
Having raised this with the VAT central unit, we will no longer use the address on the envelopes:
- VAT Controller
- VAT Central Unit
- BX5 5AT
And, instead we will be using the full postal address (and recommend that you do the same):
- HM Revenue & Customs VAT Controller
- Accounts Office
- Salts Mill Rd
- Bradford, BD98 1YY
Let’s see if that helps Royal Mail to do things properly.